David Anthony Troiano Principal Software Engineer This talk was delivered at the Boston Data Con 2014 on September 13th, 2014. David Troiano explains how to optimize Apache Solr for multilingual search. Using the example of “Serie A” (which is an Italian Football Club), David shows how a major search engine finds documents in both Italian and English. To […]
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Listening to the Customer with Text Analytics
As the old saying goes, “The customer is always right.” But how do we know what customers are saying when they aren’t talking to us directly and there may be millions of them? And how can we decide when something a single customer is saying has implications for the way we do business with all of our customers?