Do you have a truly global perspective on the aftermath of the UK’s Brexit? In the event you missed it, the United Kingdom shocked the world early this morning when they elected to be the first country to leave the European Union. The decision will begin a protracted process of re-negotiating trade, business, and political […]
Tag: data mining
Listening to customers is good for business
Listening to what customers are saying to your sales reps in social media and in product reviews is not just being customer-friendly, it’s good business: 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. —American Express Survey, 2011 It takes 12 positive experiences to […]