InQuira Selects Basis Technology to Power Multilingual Automated Self-Service Platform

— Rosette Language Analyzers to be Incorporated into InQuira 6.5 —

Cambridge, MA, February 24, 2004 — Basis Technology (www.basistech.com), a leading provider of software for multilingual text mining and information retrieval, announced today that InQuira, the leading provider of Automated Self-Service Platforms, will incorporate Basis Technology’s Rosette® Language Analyzers into its multi-channel InQuira 6.5 platform. The move helps InQuira continue to expand its multinational customer base by providing search capabilities in Japanese, French, Italian, German and Spanish.

“Enhancing our multilingual capabilities in our Automated Self-Service solution is an important step,” said Willie Kim, Vice President of Product Management at InQuira. “Most of our customers are Global 1000 companies with a key international presence and would like to expand the InQuira solution to their customers and employees across the globe in a variety of languages. We chose Basis Technology because of their reputation of providing the industry's best linguistic analysis tools for powering information retrieval.”

The InQuira Self-Service Platform features advanced search and navigation technology based on natural language queries. This tool provides businesses insight into why customers and prospects are visiting the web site, what they are trying to achieve and how successful they were at meeting their intentions. By integrating Basis Technology’s Rosette Language Analyzers, InQuira will provide multi-national companies with the ability to enable customers to more easily and accurately obtain answers to questions and find products and services in the language of their choice.

John Machonis, Basis Technology’s VP of sales and marketing, said, “It is a proven fact among our many global customers that companies doing business in multiple countries sell more of their products and services when they interact with people in their native language. We're pleased InQuira chose our Rosette Language Analyzers in order to provide their multi-national customers with this important capability.”

Basis Technology’s Rosette Language Analyzers offer linguistic analysis of European, Asian and Arabic languages. By incorporating an in-depth knowledge of the nuances of a specific language, each analyzer offers high performance text analysis that enables reliable, accurate search results. The analyzers are part of the Rosette Platform which includes technologies for entity extraction, Unicode compliance, language identification, and multilingual search. The Rosette Platform is widely used by commercial and government organizations for the identification, classification, analysis and retrieval of electronic documents in a wide variety of languages.

About Basis Technology

Basis Technology (www.basistech.com) provides software solutions for extracting meaningful intelligence from multilingual text. The company’s Rosette® Platform is a suite of high-performance, highly reliable, interoperable software components designed for applications that analyze and process all the world’s languages.

Top-tier software vendors, content providers, multinational enterprises, and government agencies rely on Basis Technology’s solutions for Unicode compliance, language identification, multilingual search, normalization, transliteration, and entity extraction. Clients include America Online, Convera, Endeca, Google, Hewlett-Packard, InQuira, Inktomi, L.L Bean, Northrop Grumman, PeopleSoft, Siebel Systems, Verity and Yahoo!.

Company headquarters are located in Cambridge, Massachusetts, with branch offices in San Francisco, California; Herndon, Virginia; and Tokyo, Japan. For more information, visit www.basistech.com or call 800-697-2062.

About InQuira

InQuira is the Premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service. InQuira’s Automated Self-Service Platform enables customers, partners, and employees to consistently access the information they need from across the enterprise and obtain fast and accurate responses to their sales and service requests. Unlike traditional keyword-based search engines, which deliver accurate responses only 30%-50% of the time, the InQuira platform delivers a greater than 85% accuracy rate and can incorporate personalized offers and related content that are relevant to the intent of a customer's inquiry.

The InQuira Self Service platform enables companies to provide differentiated service through their web site, which not only improves customer satisfaction, but has a direct bottom line impact on reducing service cost. In addition, InQuira's platform enables companies to truly understand what web customers are seeking and offer targeted products and promotions based on customer intent. The result is dramatic improvement in new customer acquisition and increase in customer wallet share.

InQuira Blue chip customers include Fidelity Investments, Bank of America, Charter One Bank, BEA Systems, Network Appliance, General Electric, AT&T, Computer Services, Inc., Hamilton Sundstrand, Paypal and Yahoo. InQuira’s customers have achieved impressive returns on their investments.

For more information, visit www.inquira.com.